Tenant FAQs
Answers to your frequently asked questions
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Can you hold a place before I apply?
Properties are typically rented on a first-come, first-served basis with a completed application and required fees. We recommend applying as soon as possible to secure a rental. -
Do I pay the first month’s rent and last month’s rent with my security deposit?
Tenants are required to pay the first month’s rent and a security deposit before moving in. -
How old do you have to be to apply?
Applicants must be of legal age to enter into a lease agreement, which is typically 18 years or older. -
Is the deposit refundable?
Yes, security deposits are generally refundable, provided there is no damage beyond normal wear and tear and all lease terms are met. Deductions may apply for unpaid rent, damages, or cleaning fees. -
Who needs a cosigner?
A cosigner may be required if an applicant does not meet the income, credit, or rental history requirements. Cosigners must meet financial qualifications and sign a guarantor agreement. -
You have a property I want to rent. How do I apply?
Applications can be submitted online. A completed application, application fee, and necessary documentation (such as proof of income and identification) are required. -
How do I pay rent?
Rent payments are made online through the Tenant Portal, by automatic bank transfer, or by check/money order. -
I want to get a pet. What should I do?
Check your lease agreement and contact management before getting a pet. Some properties allow pets with an additional pet deposit and monthly pet rent, while others have restrictions. -
I want to move out, but my roommate wants to stay. What should I do?
Lease agreements typically require all tenants to be responsible for the full lease term. If one tenant wants to stay, they may need to qualify on their own or find a replacement tenant with approval from management. -
My lease expiration is coming, and I want to move out. What should I do?
Leases require a 30 day written notice before moving out. -
Who is responsible for paying for repairs & maintenance requests?
The property management company handles routine maintenance and repairs, but tenants may be responsible for damages caused by negligence or misuse. All maintenance requests should be submitted promptly through the Tenant Portal or via a maintenance request.